New Telephone Support
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Important Notice
For customers who can no longer send/receive emails with their mail software
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We are sequentially disabling TLS1.0 / TLS1.1 support on all mail servers of our rental server services. We have notified you of this and requested changes to your mail server settings via an email with the following subject.
Delivery date and time：January 25, 2024
Subject：Notice regarding strengthening email server security (disabling TLS1.0/TLS1.1) for all rental servers 【Value Domain】
Due to the enhancement of mail server security (TLS1.0 / TLS1.1 support termination) on our rental servers,
you are required to update the settings of your mail software.
Please refer to the port change details described in the email body, or check the excerpt below and update your mail software settings accordingly.
(Excerpt from the email)
- If you are using TLS1.0 / 1.1 with an old OS or mail software, you will not be able to connect from your mail software.
- When connecting from mail software to the server, we recommend using the latest mail software and devices that support TLS1.2 or higher.
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If switching to the latest mail software is difficult, it is possible to send/receive by changing the current mail software settings to disable encryption (do not use SSL/TLS).
【 Configuration change details 】
POPS: Port 995 → POP: Port 110
SMTPS: Port 465 → SMTP Submission: Port 587
IMAPS: Port 993 → IMAP: Port 143
For TLS1.2 support on your device or client software, please check the support status provided by each manufacturer.
We apologize for the inconvenience to our customers,
but we kindly ask for your understanding and cooperation to ensure stable operation of the service.
About Phone Support
After receiving your reservation in advance, our staff will call you back to provide support.
We will answer not only questions about the usage and configuration of One Rental Server, CoreServer, and ValueServer, but also inquiries about other plans you have contracted with our company.
What is Phone Support?
This is a system where the Value Domain Support Center will call users who have applied through the reservation application form,
and provide support.
We will answer not only questions about the usage and configuration of One Rental Server and CoreServer, but also inquiries regarding Value Domain, XREA, ValueServer, and more.
Support Scope
Descriptions such as cgi, perl, WordPress plugins, and settings are outside the scope of support.
In cases where immediate technical answers cannot be provided, you may be asked to use the inquiry form instead.
About Reception
- Available to customers using CoreServer "CORE-B", "CORE-C", or "CORE-Z" plans.
- Available to customers using the ValueServer "Business" plan.
- Available to customers using the One Rental Server Business plan.
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Inquiries are accepted 24 hours a day, and we generally respond within one business day (support hours: 10:00–17:00).
*Please note that specific appointment times cannot be designated.
Process Until Use
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Go to Application Page
Please log in to Value Domain in advance. Access the phone support application page by clicking the "New Inquiry" button at the bottom of the page.
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Fill in Information
After entering the required fields such as "Category, Title, Inquiry Details" in the form, click the "Inquiry" button.
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Reservation Completed
Your reservation is complete.
Our staff will call you within one business day, so please wait.
Various Support Information
Please check the FAQ and manual before contacting us.
You can also view service operation status and fault information.
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